S2E4. Captain Emma Henderson: Tea and Empathy
Inspire-Ability Series 2 Episode 4
In the final part of our conversation with Captain Emma Henderson MBE, we learn how implementing the changes discussed in episode 3, meant that Emma “breezed” through her second Command Course, and she discusses with Harriett how these changes went on to make her a better airline Captain. It was not all plain sailing for Emma however, as we learn the shocking details of her brother-in-law’s kidnap in Colombia, and how she and her family learned to cope with their lack of control over such an ordeal.
More recently, we learn how the COVID pandemic led Emma into a change of careers, from her role as a Captain with easyJet, to the CEO of the NHS support charity ‘Project Wingman’. Emma explains how she recognised the difficulties approaching the health sector, and how she worked with industry colleagues to “put an arm around” NHS workers in their darkest days. This new role as a charity CEO has brought its own rewards and challenges however, and Emma opens up on her feelings of imposter syndrome, both as a CEO and as a public speaker, among her many ongoing roles and commitments.
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