Greeting Assistant
Role description
Reports to: Service Delivery Director and Chief Flying Instructor and Aerobility flight instructors at Lydd Ashford Airport
Direct reports: Nil
Hours: not applicable, as the role is voluntary.
Contract type: not applicable, as the role is voluntary.
Salary: not applicable, as the role is voluntary, but reimbursement of out-of-pocket expenses and mileage are available, as required.
Location: Lydd Ashford Airport (Lydd, Romney Marsh TN29 9QL)
Charity overview
Aerobility is a leading disability charity, which demonstrates that the challenges of flight and exposure to aviation acts as a tool for improving the lives of those with a disability. Whatever the age or whatever the disability, be it physical, learning or mental, or an injury acquired in conflict – Aerobility gives everyone the chance to fly and participate in aviation orientated activities. Aerobility operates adapted aircraft, supporting equipment and specialist instruction to ensure access for all. The charity also acts as a representative body for disabled aviators working with regulators and the aerospace industry to promote access and awareness.
Aerobility believes that everyone should have the right and opportunity to participate in aviation and work hard to remove the barriers that make aviation physically and financially inaccessible for people with disabilities. With a diverse range of services, including flight training and ground-based education programmes, the organisation works with over 600 people with disabilities every year.
The organisation has a small staff team operating from the main headquarters at Blackbushe Airport with operations from Tatenhill in the Midlands, from Lydd Airport in the South East, a number of other airfields across the UK, and is continuously developing its national coverage and presence.
Join the Aerobility Team today and play a crucial role in creating memorable and empowering experiences for our participants.
Apply today to become part of our inclusive aviation community!
Role overview
Aerobility believes that flying should be accessible to everyone, regardless of physical or cognitive challenges. Through our innovative programs and adapted aircraft, we empower individuals with disabilities to experience the freedom and joy of flight. Our volunteers play a crucial role in making these experiences possible, supporting our mission to create a more inclusive aviation community.
As a volunteer for Aerobility at Lydd Airport, you will play a vital role in ensuring a warm and supportive environment for individuals participating in Aerobility's programs and activities. Your presence will be essential whenever an Aerobility flyer is present, contributing to their positive experience and fostering a sense of inclusivity and community.
What you will be expected to do?
Welcome individuals participating in Aerobility's flights upon their arrival at Lydd Airport.
Provide assistance and guidance as needed, ensuring participants feel supported and comfortable.
Foster a friendly and inclusive atmosphere by engaging in conversation and offering encouragement.
Uphold dignity and respect for all individuals, maintaining a compassionate and supportive approach.
Assist with registration and check-in processes for Aerobility activities and events.
Liaise with Lydd and Aerobility staff and other volunteers to ensure smooth operation of activities.
Communicate effectively with team members to address any issues or challenges that may arise during flight operations.
Participate in volunteer meetings, training sessions, and events organized by Aerobility to enhance community engagement and teamwork.
What will you need to be successful in this role?
Friendly and empathetic personality.
Strong interpersonal and communication skills.
Reliable and punctual.
Ability to follow instructions and adhere to safety protocols.
Basic understanding of customer service principles.
Willingness to learn about Aerobility's mission and programs.
Team player with a flexible and adaptable approach to volunteering.
Availability to be present when an Aerobility flyer is scheduled to be at Lydd Airport.
Why should you apply?
Volunteering with Aerobility at Lydd Airport offers a multitude of rewarding experiences and opportunities for personal growth. As a valued member of our team, you'll have the chance to make a meaningful difference in the lives of individuals with disabilities, empowering them to achieve their dreams of flight. Beyond the satisfaction of contributing to a noble cause, you'll gain valuable skills and experiences that can enhance your personal and professional development. Besides, you’ll become part of a supportive community dedicated to fostering inclusivity and accessibility in aviation. Additionally, you'll have access to our in-house trainings and ongoing support to help you excel in your role and expand your understanding of disability awareness and aviation safety.
Join us at Lydd, where every volunteer plays a vital role in creating unforgettable aviation experiences for individuals with disabilities!
How to apply?
To make a formal application, please send a covering letter and a copy of your CV to volunteering@aerobility.com. (Please indicate the role you are applying for in the subject line.)
If you require any reasonable adjustments during the recruitment process or in order to perform the role if successful, please inform us when you are invited to an interview.
If you have any questions or require assistance during the application process, please do not hesitate to contact us for support on 0303 303 1230 or via email at volunteering@aerobility.com.
We look forward to welcoming you to our team and making a difference together!